Refund policy

Return Policy

For a full refund, a return request must be made within 24 hours of receipt. Any requests made after 24 hours will allow for exchange only and must be made within 30 days of receipt. We reserve the right to refuse a return or exchange if the item received is determined to be damaged or unsaleable. Altered products and special orders cannot be returned for exchange or refund. All exchanges and purchases made using store credit are final sale.

All pieces will be subject to a quality control inspection, and the original packaging must be intact. We reserve the right to refuse an exchange if the piece received is determined to be damaged. 

If you received a damaged or incorrect item, please email us within 24 hours of receipt. 

If you wish to make a return, please email lmercein@mac.com and title the subject of your email “RETURN,” followed by the order number. We will provide a prepaid shipping label. Once the return is inspected, the customer will receive a full refund to the original form of payment less the return shipping fees. 

If you wish to make an exchange, please email lmercein@mac.com and title the subject of your email “EXCHANGE,” followed by the order number. We are pleased to assist you with your exchange or offer you store credit. We will provide a prepaid shipping label.

Please note, return request frequency is kept on record. lynnemercein.com has the right to refuse a return if excessive return requests are made by the same account or individual.

Our team is here to answer any questions you may have. Please contact us via our contact form or email us at lmercein@mac.com.